Avoid This Company at All Costs!
A frustrating and disappointing experience! In short, this company was hired to install solar roof panels on my home, but due to their financial negligence and lack of professionalism, I now find myself facing a legal dispute with the material supplier, even though I paid Solar 360 in full.
The installation itself was done relatively poorly, with installation not passing inspection due to "sloppy" work per the city permit inspector (attached photos with exposed nails due to panels not being screwed into the rafters). The company had to come back out to reinstall the panels and patch all the nail holes they made in our roof to pass inspection.
A few months after the installation I was summoned in front of my four children while playing outside. Solar 360 never paid the supplier so they were taking legal action against me despite me paying Solar 360 in full already. I continued to receive phone calls and letters from the supplier's legal team claiming I owed them money for the materials used in my solar panel installation. This was shocking, as I had already paid Solar 360 in full for the entire project, including the materials. To make matters worse, the supplier was not only taking legal action, but placing a lien on my property, despite the fact that I had already paid the company who was responsible for settling the bills.
What frustrates me the most is the complete lack of accountability. Solar 360 took my money, installed the panels, and then left me to deal with the consequences of their mistakes. They didn’t communicate with me honestly, and they didn’t take responsibility when things went wrong. Instead, they left me to clean up their mess, both legally and financially.
I cannot stress enough how deeply disappointed and frustrated I am with Solar 360. I have no trust in this company, and I cannot recommend them to anyone. The entire experience has been a nightmare, and I have lost both time and money because of their failure to fulfill their financial obligations to the supplier. I hope this review helps prevent someone else from going through the same nightmare I did.
Andrea Govender
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March 24, 2025
Installation was fine, happy with system itself. Unfortunately we were served on December 26 with a mechanic’s lien due to nonpayment of their panel supplier. I have called, emailed, and gone in person but nobody will speak with me. We paid Solar 360 on their requested time schedule and paid them in full. Per the context lien releases were to be provided but they are refusing. Very frustrated by the lack of communication, and complete absence of professionalism.
Matthew Brenner
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February 01, 2025
Do not even consider using Solar 360. I used this company because it was vetted and recommended by OC goes Solar and the city of Irvine. I thought that with those recommendations this would be a good company. Wrong!
My sales person, Charlie was great and always answered my texts and calls. Unfortunately, once I gave my $1000 deposit, the communications with my project manager was not answered. After the initial installation of panels and a 90% payment, the communication ceased. Finally they called and installed my battery in the end of December, but now they won't get back to me about my inspection. Unfortunately, they have my money and they will not respond to my calls.
Do not use solar 360.
Eric Tsang
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May 25, 2024
Our electricity bill was getting ridiculously high in last summer. We figured it was not too late to get solar despite we missed the NEM 2.0 deadline from SCE. We were referred and recommended by our family member who had Solar-360 installed their solar system before. We contacted Charlie Kim who gave us a detailed quotation. We also obtained two other quotes from companies that were referred by our neighbors; but we eventually picked Solar-360 due to their competitive price and Charlie's professionalism. He never hard sells and upsells to his clients. He listens and understands exactly what we need and built the spec from there. Other people just kept bombarding us with calls and emails.
Charlie was able to address all our concerns and warranty questions before we went ahead and signed a contract. It took a while for the city and HOA to approve the installation.
Installation went well - Solar-360 completed it in 2 days. They even repaired/replaced few roof tiles for us as a courtesy service. Final city inspection approval and SCE permission to operate also went smoothly afterwards. The system is working very well, and it exceeds my expectation.
Charlie even assisted us to apply for the SGIP rebate based on our backup battery purchase; that's an A+ service!
In summary, I highly recommend Solar-360 for any solar system and backup battery installation. Thank you Charlie for a solid 5* experience!
Brandon Maddison
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November 19, 2023
Just some back information, we were planning on going solar awhile back and started the process with another Solar company but were very disappointed and cancelled their service. I was talking to my sister who went solar the year before and she recommended her company to me. So, when the appointment time came, we met with our sales consultant Sherry Farrell from Solar 360. She was so straight forward and informative and was able to answer all our questions and concerns. We were paying cash for our solar system, and we were amazed how affordable it turns out to be. My wife and I would recommend Sherry and Solar 360 to all of our friend and family anytime. We know that she will take good care of them and so will the Solar 360 install crew. It was a pleasure going solar with them. Thank you. Bill and Pat.
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Avoid This Company at All Costs! A frustrating and disappointing experience! In short, this company was hired to install solar roof panels on my home, but due to their financial negligence and lack of professionalism, I now find myself facing a legal dispute with the material supplier, even though I paid Solar 360 in full. The installation itself was done relatively poorly, with installation not passing inspection due to "sloppy" work per the city permit inspector (attached photos with exposed nails due to panels not being screwed into the rafters). The company had to come back out to reinstall the panels and patch all the nail holes they made in our roof to pass inspection. A few months after the installation I was summoned in front of my four children while playing outside. Solar 360 never paid the supplier so they were taking legal action against me despite me paying Solar 360 in full already. I continued to receive phone calls and letters from the supplier's legal team claiming I owed them money for the materials used in my solar panel installation. This was shocking, as I had already paid Solar 360 in full for the entire project, including the materials. To make matters worse, the supplier was not only taking legal action, but placing a lien on my property, despite the fact that I had already paid the company who was responsible for settling the bills. What frustrates me the most is the complete lack of accountability. Solar 360 took my money, installed the panels, and then left me to deal with the consequences of their mistakes. They didn’t communicate with me honestly, and they didn’t take responsibility when things went wrong. Instead, they left me to clean up their mess, both legally and financially. I cannot stress enough how deeply disappointed and frustrated I am with Solar 360. I have no trust in this company, and I cannot recommend them to anyone. The entire experience has been a nightmare, and I have lost both time and money because of their failure to fulfill their financial obligations to the supplier. I hope this review helps prevent someone else from going through the same nightmare I did.
Installation was fine, happy with system itself. Unfortunately we were served on December 26 with a mechanic’s lien due to nonpayment of their panel supplier. I have called, emailed, and gone in person but nobody will speak with me. We paid Solar 360 on their requested time schedule and paid them in full. Per the context lien releases were to be provided but they are refusing. Very frustrated by the lack of communication, and complete absence of professionalism.
Do not even consider using Solar 360. I used this company because it was vetted and recommended by OC goes Solar and the city of Irvine. I thought that with those recommendations this would be a good company. Wrong! My sales person, Charlie was great and always answered my texts and calls. Unfortunately, once I gave my $1000 deposit, the communications with my project manager was not answered. After the initial installation of panels and a 90% payment, the communication ceased. Finally they called and installed my battery in the end of December, but now they won't get back to me about my inspection. Unfortunately, they have my money and they will not respond to my calls. Do not use solar 360.
Our electricity bill was getting ridiculously high in last summer. We figured it was not too late to get solar despite we missed the NEM 2.0 deadline from SCE. We were referred and recommended by our family member who had Solar-360 installed their solar system before. We contacted Charlie Kim who gave us a detailed quotation. We also obtained two other quotes from companies that were referred by our neighbors; but we eventually picked Solar-360 due to their competitive price and Charlie's professionalism. He never hard sells and upsells to his clients. He listens and understands exactly what we need and built the spec from there. Other people just kept bombarding us with calls and emails. Charlie was able to address all our concerns and warranty questions before we went ahead and signed a contract. It took a while for the city and HOA to approve the installation. Installation went well - Solar-360 completed it in 2 days. They even repaired/replaced few roof tiles for us as a courtesy service. Final city inspection approval and SCE permission to operate also went smoothly afterwards. The system is working very well, and it exceeds my expectation. Charlie even assisted us to apply for the SGIP rebate based on our backup battery purchase; that's an A+ service! In summary, I highly recommend Solar-360 for any solar system and backup battery installation. Thank you Charlie for a solid 5* experience!
Just some back information, we were planning on going solar awhile back and started the process with another Solar company but were very disappointed and cancelled their service. I was talking to my sister who went solar the year before and she recommended her company to me. So, when the appointment time came, we met with our sales consultant Sherry Farrell from Solar 360. She was so straight forward and informative and was able to answer all our questions and concerns. We were paying cash for our solar system, and we were amazed how affordable it turns out to be. My wife and I would recommend Sherry and Solar 360 to all of our friend and family anytime. We know that she will take good care of them and so will the Solar 360 install crew. It was a pleasure going solar with them. Thank you. Bill and Pat.