They came today and installed a water heater. They left and I saw gas pipe is touching water pressure relief valve pipe. There was no clearance at all. That is not safe. pressure relief pipe vibration overtime might cause leak on gas connection if they are making contact. I called Nexgen several times to talk to someone to get technicians who installed the water heater to come back and resolve it. They came back after an hour. He tried to push the flexible gas pipe further and put a tape between pressure relief valve pipe and flexible gas pipe and insisting that pipes are not touching, not knowing I already took a picture of them making contact. Finaly after arguing He said he will move the presure valve relief pipe to create some clearance. As soon as I closed my door and when I was not watching he started rotating the water heater that had hard fixed connection with pipes fixed to the wall (recorded by my doorbell camera) and knocked on my door that he moved the pipe. I asked him that was quick! Did you just moved the entire water heater or moved the pipe? He said he moved the pipe and he did not move the water heater. He insisted even if they touch it does not matter and opened pressure release valve to show me what thta pipe is for. (Remember this last part and I will get back to it) I said thank you and trusted him but later on found out he just rotated the water heater by checking my doorbell camera. I went back to water heater to visualy look at everything to make sure nothing is loose after that unprofessional rotating the entire fixed plimbing fixture. I noticed vent is misplaced and I noticed there is splash of water on water heater body caused buy a joint failure due to rotating the water heater that has fixed piped connected to it. And noticed water dripping from elbow that I guess it happened when he was trying to prove me pressure valve relief pipe is not a big deal and open it to show me how it works. I had to call again and wait another hour for them to come back. He saw the leak and tried to blame the younger dude that was with him that he did not install the elbow correctly. He left to get some tools and I showed misplaced vent pipe to the younger dude and he put it in spot by moving it to right spot.They also replaced part of the pressure relief pipe and elbow and left. I chose to have a bigger company like Nexgen to install my water heater and pay more expensive price to make sure job gets done with good quality and matches all safety codes. But now I’m worried what if there is another issue that I was not able to catch it and it pops up later. Plumbing labor rates are not cheap at all which I understand the fact that we pay for experience on expertise of technicians but in this case I had to inspect and catch 3 obvious issues and asked them to fix it. They were supposed to start at 9 and showed up at 10 which at first it wasn’t a big deal. They placed their tools on my grill and again it wasn’t a big deal until I found out they are doing a very sloppy job. See pictures to have a better understanding how I spent my whole day to have a big plumbing company to instll my water heater.
Camille C.
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March 15, 2025
My hot water heater was inoperable and I immediately followed up with Nexgen. Installer Mgr. Tony and Stephanie ensured me servicemen would be out to my home to address the issue which was done promptly. Thank you to them, Thanks to Anthony the first serviceman who originally assessed the issue. Huge thanks to Ivan and Arturo who installed a new water heater and are pictured below. Special Shout to previous Next gen owner Mr. Ismael Valdez who responded to my inquiry on Instagram.
Michelle Vázquez - Martinez
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April 07, 2025
I had the technician come out for my Six months check up on my HVAC today. My technician was very nice. Explained everything to me and took care of business in less than 30 minutes. Got a new filter and ready for the summer. Thank you NexGen HVAC &Plumbing.
Rocky Mondello
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March 11, 2025
Art from NexGen was here today for an hour doing a "tune up" on my 17-year-old furnace. He did a very thorough job checking it out, cleaning all the parts and installing a new filter.
I had signed up at Home Depot a month ago to have them come out. I was expecting a high pressure sales job to replace my old furnace. But I was pleasantly surprised when Art who was very pleasant and knowledgeable said it was in good shape and needed nothing done.
Overall, it was an exceptional experience dealing with NexGen.
Kelly C
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March 27, 2024
NexGen was awesome! The Field Supervisor Yasmin was extremely helpful with asking me questions and truly helping me place the unit. Jorge was fabulous even when raining pretty much the entire installation. They cleaned up perfectly and really were helpful. I can’t recommend NexGen enough!
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They came today and installed a water heater. They left and I saw gas pipe is touching water pressure relief valve pipe. There was no clearance at all. That is not safe. pressure relief pipe vibration overtime might cause leak on gas connection if they are making contact. I called Nexgen several times to talk to someone to get technicians who installed the water heater to come back and resolve it. They came back after an hour. He tried to push the flexible gas pipe further and put a tape between pressure relief valve pipe and flexible gas pipe and insisting that pipes are not touching, not knowing I already took a picture of them making contact. Finaly after arguing He said he will move the presure valve relief pipe to create some clearance. As soon as I closed my door and when I was not watching he started rotating the water heater that had hard fixed connection with pipes fixed to the wall (recorded by my doorbell camera) and knocked on my door that he moved the pipe. I asked him that was quick! Did you just moved the entire water heater or moved the pipe? He said he moved the pipe and he did not move the water heater. He insisted even if they touch it does not matter and opened pressure release valve to show me what thta pipe is for. (Remember this last part and I will get back to it) I said thank you and trusted him but later on found out he just rotated the water heater by checking my doorbell camera. I went back to water heater to visualy look at everything to make sure nothing is loose after that unprofessional rotating the entire fixed plimbing fixture. I noticed vent is misplaced and I noticed there is splash of water on water heater body caused buy a joint failure due to rotating the water heater that has fixed piped connected to it. And noticed water dripping from elbow that I guess it happened when he was trying to prove me pressure valve relief pipe is not a big deal and open it to show me how it works. I had to call again and wait another hour for them to come back. He saw the leak and tried to blame the younger dude that was with him that he did not install the elbow correctly. He left to get some tools and I showed misplaced vent pipe to the younger dude and he put it in spot by moving it to right spot.They also replaced part of the pressure relief pipe and elbow and left. I chose to have a bigger company like Nexgen to install my water heater and pay more expensive price to make sure job gets done with good quality and matches all safety codes. But now I’m worried what if there is another issue that I was not able to catch it and it pops up later. Plumbing labor rates are not cheap at all which I understand the fact that we pay for experience on expertise of technicians but in this case I had to inspect and catch 3 obvious issues and asked them to fix it. They were supposed to start at 9 and showed up at 10 which at first it wasn’t a big deal. They placed their tools on my grill and again it wasn’t a big deal until I found out they are doing a very sloppy job. See pictures to have a better understanding how I spent my whole day to have a big plumbing company to instll my water heater.
My hot water heater was inoperable and I immediately followed up with Nexgen. Installer Mgr. Tony and Stephanie ensured me servicemen would be out to my home to address the issue which was done promptly. Thank you to them, Thanks to Anthony the first serviceman who originally assessed the issue. Huge thanks to Ivan and Arturo who installed a new water heater and are pictured below. Special Shout to previous Next gen owner Mr. Ismael Valdez who responded to my inquiry on Instagram.
I had the technician come out for my Six months check up on my HVAC today. My technician was very nice. Explained everything to me and took care of business in less than 30 minutes. Got a new filter and ready for the summer. Thank you NexGen HVAC &Plumbing.
Art from NexGen was here today for an hour doing a "tune up" on my 17-year-old furnace. He did a very thorough job checking it out, cleaning all the parts and installing a new filter. I had signed up at Home Depot a month ago to have them come out. I was expecting a high pressure sales job to replace my old furnace. But I was pleasantly surprised when Art who was very pleasant and knowledgeable said it was in good shape and needed nothing done. Overall, it was an exceptional experience dealing with NexGen.
NexGen was awesome! The Field Supervisor Yasmin was extremely helpful with asking me questions and truly helping me place the unit. Jorge was fabulous even when raining pretty much the entire installation. They cleaned up perfectly and really were helpful. I can’t recommend NexGen enough!