Follow up to review below. Called another company. Doing the warranty work for labor costs only and it is not the company that installed the furnace. Klondike wanted $1150 to change a blower motor under warranty with a “warranty processing fee” that Klondike wouldn’t tell me how much the fee was. This company is doing it for $350 and no fee. Guess the processing fee was around $800. 225% mark up in hidden costs is insane Klondike. I’m only out the $89 dollar diagnostic service charge Klondike charged to try and rip me off. I would like that back Klondike.
1st review; Technician was fine. Company’s billing policy is to NOT line item your quote and won’t tell you how much labor, parts or a warranty processing fee will be. Just an arbitrary cost all rolled into one. They said all companies do it. BS. There has to be an accounting to break it down for keeping the balance sheet. I don’t mind the fee, just tell me how much it is.
HELEN BRIGLIO
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August 30, 2024
We have used this company on 2 homes and they have done an outstanding job each time! They are professional, honest and thorough. Andrew does an excellent job of surveying your situation and telling you what you need and why it’s broken. They also follow through when it’s finished and walk through it with you, the customer to make sure everything is right. We are sincerely happy we chose them!👍 We also have a 10 yr warranty and follow up visits for years to come!
Joe Henry
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October 24, 2024
Matt did a great job with the yearly inspection. He was courteous and efficient. He went through checklist and was clear and concise. I’ll be using Klondike for my yearly inspections moving forward
Luke Kupersmith
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August 20, 2024
Really impressed with Klondike Air!! These guys are top notch. Andrew showed up right on time for our appointment (he also called ahead to let me know he was 30 mins away). He thoroughly inspected my system and helped me come up with a great game plan that did not require replacing the entire cooling/heating system like a couple other sales organizations had done. Luckily they had a cancelation and were able to begin my install the very next day. A lot of their work involved reworking existing ductwork as well as installing a couple new runs. When all was done they left my attic WAY cleaner than it was before and my house fresh and cool. They went above and beyond. I picked the right guys…and definitely recommend you pick them too!
Jerry Kelleher
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December 06, 2024
They texted a photo of Mathew before he arrived. Mathew was thorough and quick. His manners and professionalism was appreciated. He uncovered the issue and repaired it. This company deserves your business.
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1308 Logan Ave # E, Costa Mesa, CA 92626, USA
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Follow up to review below. Called another company. Doing the warranty work for labor costs only and it is not the company that installed the furnace. Klondike wanted $1150 to change a blower motor under warranty with a “warranty processing fee” that Klondike wouldn’t tell me how much the fee was. This company is doing it for $350 and no fee. Guess the processing fee was around $800. 225% mark up in hidden costs is insane Klondike. I’m only out the $89 dollar diagnostic service charge Klondike charged to try and rip me off. I would like that back Klondike. 1st review; Technician was fine. Company’s billing policy is to NOT line item your quote and won’t tell you how much labor, parts or a warranty processing fee will be. Just an arbitrary cost all rolled into one. They said all companies do it. BS. There has to be an accounting to break it down for keeping the balance sheet. I don’t mind the fee, just tell me how much it is.
We have used this company on 2 homes and they have done an outstanding job each time! They are professional, honest and thorough. Andrew does an excellent job of surveying your situation and telling you what you need and why it’s broken. They also follow through when it’s finished and walk through it with you, the customer to make sure everything is right. We are sincerely happy we chose them!👍 We also have a 10 yr warranty and follow up visits for years to come!
Matt did a great job with the yearly inspection. He was courteous and efficient. He went through checklist and was clear and concise. I’ll be using Klondike for my yearly inspections moving forward
Really impressed with Klondike Air!! These guys are top notch. Andrew showed up right on time for our appointment (he also called ahead to let me know he was 30 mins away). He thoroughly inspected my system and helped me come up with a great game plan that did not require replacing the entire cooling/heating system like a couple other sales organizations had done. Luckily they had a cancelation and were able to begin my install the very next day. A lot of their work involved reworking existing ductwork as well as installing a couple new runs. When all was done they left my attic WAY cleaner than it was before and my house fresh and cool. They went above and beyond. I picked the right guys…and definitely recommend you pick them too!
They texted a photo of Mathew before he arrived. Mathew was thorough and quick. His manners and professionalism was appreciated. He uncovered the issue and repaired it. This company deserves your business.