"The employee arrived at my house appearing to be under the influence, and there was a noticeable odor of marijuana on him. Additionally, the city inspector mentioned that the individual seemed quite relaxed."
I recently had a solar panel installation done by Elevation Solar, and I must say that my experience has been nothing short of disappointing. The issues I encountered were numerous, and the company's response has left much to be desired.
Firstly, during the installation process, several vents on my property were damaged, and the promises made to fix them were inconsistent and unfulfilled. To date, the damaged parts have not been addressed, and I remain concerned about the condition of my roof.
Furthermore, when Elevation Solar came to work on my electric panel, they arrived with the wrong breaker not once but twice. This lack of attention to detail and preparation was frustrating and indicative of a larger problem.
Perhaps the most aggravating aspect has been the lack of communication. Despite my repeated attempts to reach out for updates and clarification on when Elevation Solar intends to return to address these issues, I have not received a callback or any communication regarding a rescheduled visit.
The technician assigned to my project even went as far as to inform me that he was an electrician, not a roofer, which further exacerbated the situation and left me feeling unsupported.
Adding to my frustration, the installation has not even been completed as promised.
In light of these ongoing uncertainties, delays, and the absence of clear communication, I am now considering hiring a professional roof inspector to assess the potential damage to my property.
Elevation Solar's lack of accountability, inconsistent promises, and poor communication have been deeply disappointing. As a customer, I expected a smooth and professional experience, but sadly, that has not been the case.
I hope my review serves as a cautionary tale for others considering Elevation Solar for their solar panel needs. I urge you to carefully assess your options before choosing this company.
Elaina Alcocer
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March 21, 2024
It appears my original review was taken down, which was also a 1 star review.
I signed a contract with this company in June 2022. This company made a lot of promises that they could not keep, and afte to was already in contract told me I needed to upgrade my circuit breaker box, which in the original agreement was included. I had to pay an additional $4000 for this. On installation day, the sub-contractors (they constantly contract out their work to different companies so when there is an issue the guys coming to fix the problem don’t have access to the notes and have no idea what’s going on) said that the roof needed to be repaired first. As elevation wouldn’t let me out of the contract without paying a fee, I had to spend another $10,000 to repair the roof. They send people out to install the solar panels, and those guys break a lot of tiles. After many phone calls, elevation sends out a repair crew with tiles that don’t match. They said they will replace and a follow on crew will come back and paint. This was in Jan 2023. It is now March 2024, and this job has yet to be completed. It has been an uphill battle this entire time and the jobs still aren’t complete. Do not use this company.
Steven Dang
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April 20, 2023
The company sent a site survey to inspect my roof and broke a few clay tile. I emailed Ryan a few time and not getting any response. Looks like they are not going fix my roof.
Scott Anderson
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July 17, 2023
We had a wonderful experience with the professionals from Elevation Solar!! The communication was excellent, the pricing was in line with comparable systems and they made it very easy and understandable for us. Joe Hawley was our representative and he was really terrific. There was never an email that wasn't answered quickly and clearly. And the rest of the team, as well, was excellent in this manner. I would definitely recommend them to anyone considering purchasing solar!!
Francis Tapia
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October 30, 2022
Curb can be very complex to understand but Angel helped make it simple in a way we could understand, his professionalism went beyond our expectations. Not only did his information help us, but he was respectful, courteous and made our decision the correct one to go with Elevation. Will definitely be recommending you to friends and family!
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"The employee arrived at my house appearing to be under the influence, and there was a noticeable odor of marijuana on him. Additionally, the city inspector mentioned that the individual seemed quite relaxed." I recently had a solar panel installation done by Elevation Solar, and I must say that my experience has been nothing short of disappointing. The issues I encountered were numerous, and the company's response has left much to be desired. Firstly, during the installation process, several vents on my property were damaged, and the promises made to fix them were inconsistent and unfulfilled. To date, the damaged parts have not been addressed, and I remain concerned about the condition of my roof. Furthermore, when Elevation Solar came to work on my electric panel, they arrived with the wrong breaker not once but twice. This lack of attention to detail and preparation was frustrating and indicative of a larger problem. Perhaps the most aggravating aspect has been the lack of communication. Despite my repeated attempts to reach out for updates and clarification on when Elevation Solar intends to return to address these issues, I have not received a callback or any communication regarding a rescheduled visit. The technician assigned to my project even went as far as to inform me that he was an electrician, not a roofer, which further exacerbated the situation and left me feeling unsupported. Adding to my frustration, the installation has not even been completed as promised. In light of these ongoing uncertainties, delays, and the absence of clear communication, I am now considering hiring a professional roof inspector to assess the potential damage to my property. Elevation Solar's lack of accountability, inconsistent promises, and poor communication have been deeply disappointing. As a customer, I expected a smooth and professional experience, but sadly, that has not been the case. I hope my review serves as a cautionary tale for others considering Elevation Solar for their solar panel needs. I urge you to carefully assess your options before choosing this company.
It appears my original review was taken down, which was also a 1 star review. I signed a contract with this company in June 2022. This company made a lot of promises that they could not keep, and afte to was already in contract told me I needed to upgrade my circuit breaker box, which in the original agreement was included. I had to pay an additional $4000 for this. On installation day, the sub-contractors (they constantly contract out their work to different companies so when there is an issue the guys coming to fix the problem don’t have access to the notes and have no idea what’s going on) said that the roof needed to be repaired first. As elevation wouldn’t let me out of the contract without paying a fee, I had to spend another $10,000 to repair the roof. They send people out to install the solar panels, and those guys break a lot of tiles. After many phone calls, elevation sends out a repair crew with tiles that don’t match. They said they will replace and a follow on crew will come back and paint. This was in Jan 2023. It is now March 2024, and this job has yet to be completed. It has been an uphill battle this entire time and the jobs still aren’t complete. Do not use this company.
The company sent a site survey to inspect my roof and broke a few clay tile. I emailed Ryan a few time and not getting any response. Looks like they are not going fix my roof.
We had a wonderful experience with the professionals from Elevation Solar!! The communication was excellent, the pricing was in line with comparable systems and they made it very easy and understandable for us. Joe Hawley was our representative and he was really terrific. There was never an email that wasn't answered quickly and clearly. And the rest of the team, as well, was excellent in this manner. I would definitely recommend them to anyone considering purchasing solar!!
Curb can be very complex to understand but Angel helped make it simple in a way we could understand, his professionalism went beyond our expectations. Not only did his information help us, but he was respectful, courteous and made our decision the correct one to go with Elevation. Will definitely be recommending you to friends and family!