Sergio did a fantastic job fixing my fridge. From the moment he arrived, he was professional and courteous. He quickly diagnosed the issue and explained what needed to be done in a way that was easy to understand.
Sergio worked efficiently and was thorough in his approach, ensuring that everything was functioning properly before he left. I really appreciated his attention to detail and the care he took with my appliance. It's clear that he knows his stuff and takes pride in his work.
Overall, I couldn’t be happier with the service I received. If you ever need appliance repairs, I highly recommend requesting Sergio!
Cole Smith
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January 31, 2025
NIGHTMARE – Avoid Cesars Appliance at All Costs
If I could give zero stars, I would. My experience with Cesars Appliance has been an absolute nightmare, filled with incompetence, miscommunication, and complete disregard for customer service.
I reached out to Cesars Appliance, assuming they could handle a basic warranty repair for a washer pump on my Speed Queen TC5 (brand new). Instead, what followed was weeks of frustration caused by their unprofessionalism and outright negligence.
Timeline of Their Utter Failure:
• 1/6: Washer pump failed. Called Cesars to schedule a service visit.
• 1/8: Vitaly came out, confirmed it was the washer pump, and told me it would take 3-5 days to get the part. No problem, right?
• 1/9: Fred (a clueless call center rep) tells me my warranty has been voided because Cesars submitted a claim stating I had tampered with the unit—which was completely false. I had to escalate to the owner, John, who was almost impossible to reach because they use a call center filled with people who don’t understand warranty policies.
Weeks of Radio Silence & Lies:
For two weeks, I heard nothing. I repeatedly called Cesars, only to get the runaround. John admitted he had no idea what was going on. Meanwhile, my brand-new washer sat broken.
I finally contacted Speed Queen directly and found out that Cesars basically tattle-tailed on me, submitting a claim that voided my warranty. I had to beg Speed Queen to escalate the decision and get my warranty reinstated, delaying the process even further.
• 1/30: Vitaly finally returned with the parts— weeks later.
Final Thoughts:
Cesars Appliance is an unprofessional, disorganized mess that doesn’t care about customers. They voided my warranty based on false claims, caused unnecessary delays, and forced me to do their job by fighting to get my warranty approved. Their call center is useless, Fred is incompetent, and the owner, John, is impossible to reach.
If you value your sanity, avoid Cesars Appliance at all costs. They have no idea what they’re doing, and dealing with them is a massive waste of time.
Misbah L.
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December 18, 2024
This service was excellent. They were able to schedule my repair immediately the following morning when I called at around 6pm the evening prior. Sergio was the technician and he was very nice and helpful. He fixed more than I thought was broken and he was efficient and professional. I am very grateful I can use my washing machine again right before the holidays!
Joyce Norwood
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November 22, 2024
The technician, Peter , who serviced my oven was excellent. He explained the issue with the appliance, checked it out and cleaned up insulation that had fallen into the oven cavity. I was pleased with his service and will call again if needed.
Kraig Aiken
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September 10, 2024
I'm very happy so far with Caesar's Appliance and the technician Ben that repaired my washing machine today. He came out last week and diagnosed the problem, ordered the part, and then installed it today with minimal fuss. Ben was quick, thorough, and willing to answer all my questions.
Our Address
17901 Von Karman Ave Suite 600, Irvine, CA 92614, USA
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Sergio did a fantastic job fixing my fridge. From the moment he arrived, he was professional and courteous. He quickly diagnosed the issue and explained what needed to be done in a way that was easy to understand. Sergio worked efficiently and was thorough in his approach, ensuring that everything was functioning properly before he left. I really appreciated his attention to detail and the care he took with my appliance. It's clear that he knows his stuff and takes pride in his work. Overall, I couldn’t be happier with the service I received. If you ever need appliance repairs, I highly recommend requesting Sergio!
NIGHTMARE – Avoid Cesars Appliance at All Costs If I could give zero stars, I would. My experience with Cesars Appliance has been an absolute nightmare, filled with incompetence, miscommunication, and complete disregard for customer service. I reached out to Cesars Appliance, assuming they could handle a basic warranty repair for a washer pump on my Speed Queen TC5 (brand new). Instead, what followed was weeks of frustration caused by their unprofessionalism and outright negligence. Timeline of Their Utter Failure: • 1/6: Washer pump failed. Called Cesars to schedule a service visit. • 1/8: Vitaly came out, confirmed it was the washer pump, and told me it would take 3-5 days to get the part. No problem, right? • 1/9: Fred (a clueless call center rep) tells me my warranty has been voided because Cesars submitted a claim stating I had tampered with the unit—which was completely false. I had to escalate to the owner, John, who was almost impossible to reach because they use a call center filled with people who don’t understand warranty policies. Weeks of Radio Silence & Lies: For two weeks, I heard nothing. I repeatedly called Cesars, only to get the runaround. John admitted he had no idea what was going on. Meanwhile, my brand-new washer sat broken. I finally contacted Speed Queen directly and found out that Cesars basically tattle-tailed on me, submitting a claim that voided my warranty. I had to beg Speed Queen to escalate the decision and get my warranty reinstated, delaying the process even further. • 1/30: Vitaly finally returned with the parts— weeks later. Final Thoughts: Cesars Appliance is an unprofessional, disorganized mess that doesn’t care about customers. They voided my warranty based on false claims, caused unnecessary delays, and forced me to do their job by fighting to get my warranty approved. Their call center is useless, Fred is incompetent, and the owner, John, is impossible to reach. If you value your sanity, avoid Cesars Appliance at all costs. They have no idea what they’re doing, and dealing with them is a massive waste of time.
This service was excellent. They were able to schedule my repair immediately the following morning when I called at around 6pm the evening prior. Sergio was the technician and he was very nice and helpful. He fixed more than I thought was broken and he was efficient and professional. I am very grateful I can use my washing machine again right before the holidays!
The technician, Peter , who serviced my oven was excellent. He explained the issue with the appliance, checked it out and cleaned up insulation that had fallen into the oven cavity. I was pleased with his service and will call again if needed.
I'm very happy so far with Caesar's Appliance and the technician Ben that repaired my washing machine today. He came out last week and diagnosed the problem, ordered the part, and then installed it today with minimal fuss. Ben was quick, thorough, and willing to answer all my questions.