Alex and his team were fantastic. They responded quickly, provided a reasonable quote, and got to work the next day. They had other jobs but also managed to find time to also install our mini split. And the project wasn’t easy as we were locating it attached to the second story of our home - not an ideal set up, but it was the only option and Alex’s team made it happen. Good communication, courteous, professional results. I will definitely use Pioneer again.
Jeff Gillis
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September 10, 2024
We had an emergency with our AC unit conking out on a hot Wednesday evening. After reaching out to several air conditioning contractors, Pioneer Air Conditioning was the only one able to come out the same day to investigate the issue—and they did it at no charge!
Igor arrived promptly and quickly diagnosed the unfortunate reality: our unit was beyond repair. Thankfully, he had a replacement unit in stock and offered to install it the very next day. On Friday, Igor and his crew arrived just after noon and worked tirelessly until about 6 PM to get the new unit installed.
The new unit is quieter, more efficient, and is doing an excellent job of keeping our home cool. The professionalism, promptness, and quality of work from Pioneer Air Conditioning exceeded our expectations. We can't recommend this company enough!
Carter Jones
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July 31, 2024
Highly recommended! Alex was very responsive and was able to come to our home extremely quickly. He diagnosed the problem with our A/C unit, got the replacement part, handled the warranty paperwork to get us reimbursed for the part from the manufacturer, and perform the repair. The entire process from reaching out to him on a weekend to having working A/C again was only 3 days. Absolutely fantastic service. I'll definitely be recommending Alex to anyone who asks.
benjamin monrad
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October 18, 2024
TL;DR: Next-day service delivered on-time; issue resolved in one visit (no parts needed, luckily); friendly and communicative technician; fair price. We would absolutely call Pioneer again.
To date, the vast majority of our appliance repair and service needs have been handled under our home warranty service, which is always a roll of the dice and satisfaction for the most part has been bare-minimum at best, so we have not had what I would call a "regular" appliance service company to rely on -- until now, I would say.
We had a fatal error code on our dishwasher (seemingly self-inflicted by running a full size jar with a paper label through a cycle which predictably disintegrated; cleaning out the filter and filter pump did not fix it) which would very likely not be covered if we initiated a warranty service call, so I turned to NextDoor for previous referrals/recommendations. There were 3 providers that came up repeatedly, and Pioneer is the one that seemed to have the most solid backing from other sources (4.8 stars here and on Yelp).
I spoke with Aleksandr at the end of the day, and he booked a technician for the very next morning. Sergey arrived on-time, after an automated text message arrived to confirm he was on the way.
The error code initially resolved itself when the unit was pulled out from under the counter and came back when it was reinstalled. After some quick investigation, Sergey was able to reproduce the issue at will and ultimately found a fix. He was very courteous and took plenty of time to explain to me what he was seeing throughout the process. We will definitely have Pioneer at the top of our list if we have any other kitchen appliance service or repair needs.
Frances Mencias
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July 16, 2024
My commercial refrigerator was running above temperature. I called Pioneer for assistance and they were able to quickly schedule a diagnostic visit. Denis was my technician and he was very polite and professional. He was able to find the source of the issue and we scheduled an additional appointment for the fix once parts were located. The team was very responsive and helpful to my calls and questions. Thanks so much.
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Alex and his team were fantastic. They responded quickly, provided a reasonable quote, and got to work the next day. They had other jobs but also managed to find time to also install our mini split. And the project wasn’t easy as we were locating it attached to the second story of our home - not an ideal set up, but it was the only option and Alex’s team made it happen. Good communication, courteous, professional results. I will definitely use Pioneer again.
We had an emergency with our AC unit conking out on a hot Wednesday evening. After reaching out to several air conditioning contractors, Pioneer Air Conditioning was the only one able to come out the same day to investigate the issue—and they did it at no charge! Igor arrived promptly and quickly diagnosed the unfortunate reality: our unit was beyond repair. Thankfully, he had a replacement unit in stock and offered to install it the very next day. On Friday, Igor and his crew arrived just after noon and worked tirelessly until about 6 PM to get the new unit installed. The new unit is quieter, more efficient, and is doing an excellent job of keeping our home cool. The professionalism, promptness, and quality of work from Pioneer Air Conditioning exceeded our expectations. We can't recommend this company enough!
Highly recommended! Alex was very responsive and was able to come to our home extremely quickly. He diagnosed the problem with our A/C unit, got the replacement part, handled the warranty paperwork to get us reimbursed for the part from the manufacturer, and perform the repair. The entire process from reaching out to him on a weekend to having working A/C again was only 3 days. Absolutely fantastic service. I'll definitely be recommending Alex to anyone who asks.
TL;DR: Next-day service delivered on-time; issue resolved in one visit (no parts needed, luckily); friendly and communicative technician; fair price. We would absolutely call Pioneer again. To date, the vast majority of our appliance repair and service needs have been handled under our home warranty service, which is always a roll of the dice and satisfaction for the most part has been bare-minimum at best, so we have not had what I would call a "regular" appliance service company to rely on -- until now, I would say. We had a fatal error code on our dishwasher (seemingly self-inflicted by running a full size jar with a paper label through a cycle which predictably disintegrated; cleaning out the filter and filter pump did not fix it) which would very likely not be covered if we initiated a warranty service call, so I turned to NextDoor for previous referrals/recommendations. There were 3 providers that came up repeatedly, and Pioneer is the one that seemed to have the most solid backing from other sources (4.8 stars here and on Yelp). I spoke with Aleksandr at the end of the day, and he booked a technician for the very next morning. Sergey arrived on-time, after an automated text message arrived to confirm he was on the way. The error code initially resolved itself when the unit was pulled out from under the counter and came back when it was reinstalled. After some quick investigation, Sergey was able to reproduce the issue at will and ultimately found a fix. He was very courteous and took plenty of time to explain to me what he was seeing throughout the process. We will definitely have Pioneer at the top of our list if we have any other kitchen appliance service or repair needs.
My commercial refrigerator was running above temperature. I called Pioneer for assistance and they were able to quickly schedule a diagnostic visit. Denis was my technician and he was very polite and professional. He was able to find the source of the issue and we scheduled an additional appointment for the fix once parts were located. The team was very responsive and helpful to my calls and questions. Thanks so much.