My solar system was left unfinished by Sunpower. I called EnergyAid to see what they could do. The technician Pascal came on Oct 16. He answered all my questions and was very through. It costed me $299, but that would be refunded when the project started. I got my system diagnostics, in email, on Oct 18, but there was no price for the work. I called and was told a salesperson would get back to me soon. I called on Oct 21, because NO one had called me, and was told a salesperson would get back to me. I asked if I could speak to the salesperson, but was told no.
I called on Oct 29, because NO one had called me. Customer service person noted I had already called last week and stated he would send a note to the salesperson and his supervisor. NO one called me. I called on Nov 11 and the customer service person send an email to the salesperson and two supervisors. Still, NO one has reached out to me. For reference, another solar company gave me a quote within 10 days. I am very disappointed with EnergyAid.
Lynne Stevens
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December 16, 2024
Anthony was on time and was willing to make the effort to understand my system and my battery issues. He also was willing to answer my questions and did a great job cleaning the solar panels. There is still more work to do to fix my issues but so far I am impressed and happy! UPDATE: Anthony returned to do the additional work and did an EXCELLENT job. All is now working perfectly!
Judy Moe
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December 17, 2024
Joe Calderon, the tech who came, was very professional, responsive, and knowledgeable. He willingly answered all my questions and explained the system in a way that I could understand. I appreciated his thoughts.
Thank you
Judy Moe
Cynthia Renteria
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September 20, 2024
Service was performed. System was updated . Solar panels were cleaned. Erwin was great. Still waiting for app to update, but my system seems to be updating. I need to wait 24-48 hours to view all data. I am pleased so far. Hopefully energy Aid will be able to help us going forward. So far, good.
Joe Scholz
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November 27, 2024
Geo our EnergyAid technician was awesome !!!
He was on time and very thorough with his service !!! He was friendly and explained everything he did in layman's terms that were clear and easy to understand. We received an emailed follow up report that was extremely detailed. We would use them again and would highly recommend them, especially Geo !!! EnergyAid is fortunate to have someone like Geo on their Team !!!⭐️⭐️⭐️⭐️⭐️
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My solar system was left unfinished by Sunpower. I called EnergyAid to see what they could do. The technician Pascal came on Oct 16. He answered all my questions and was very through. It costed me $299, but that would be refunded when the project started. I got my system diagnostics, in email, on Oct 18, but there was no price for the work. I called and was told a salesperson would get back to me soon. I called on Oct 21, because NO one had called me, and was told a salesperson would get back to me. I asked if I could speak to the salesperson, but was told no. I called on Oct 29, because NO one had called me. Customer service person noted I had already called last week and stated he would send a note to the salesperson and his supervisor. NO one called me. I called on Nov 11 and the customer service person send an email to the salesperson and two supervisors. Still, NO one has reached out to me. For reference, another solar company gave me a quote within 10 days. I am very disappointed with EnergyAid.
Anthony was on time and was willing to make the effort to understand my system and my battery issues. He also was willing to answer my questions and did a great job cleaning the solar panels. There is still more work to do to fix my issues but so far I am impressed and happy! UPDATE: Anthony returned to do the additional work and did an EXCELLENT job. All is now working perfectly!
Joe Calderon, the tech who came, was very professional, responsive, and knowledgeable. He willingly answered all my questions and explained the system in a way that I could understand. I appreciated his thoughts. Thank you Judy Moe
Service was performed. System was updated . Solar panels were cleaned. Erwin was great. Still waiting for app to update, but my system seems to be updating. I need to wait 24-48 hours to view all data. I am pleased so far. Hopefully energy Aid will be able to help us going forward. So far, good.
Geo our EnergyAid technician was awesome !!! He was on time and very thorough with his service !!! He was friendly and explained everything he did in layman's terms that were clear and easy to understand. We received an emailed follow up report that was extremely detailed. We would use them again and would highly recommend them, especially Geo !!! EnergyAid is fortunate to have someone like Geo on their Team !!!⭐️⭐️⭐️⭐️⭐️